EN

These Terms and Conditions (hereinafter referred to as the “Terms”) govern the legal relationship between

and its customers (hereinafter referred to as the “Customer”) in connection with the use of the website www.de-medici.info, the booking of appointments and the purchase of services and vouchers.

Any conflicting or deviating terms and conditions of the Customer shall not apply unless the Provider has expressly agreed to their application in writing.

The presentation of services on the website does not constitute a binding offer, but an invitation to submit an offer (invitatio ad offerendum). By submitting an appointment booking or order, the Customer makes a binding offer. The contract is concluded when the Provider confirms the booking or order, usually by email. Appointment confirmations are subject to availability.

The prices shown on the website or in the booking system at the time of booking apply, including statutory VAT where applicable.

In the event of default in payment, the statutory provisions (§§ 286 et seq. BGB) apply. The Provider is entitled to charge default interest of 5 percentage points above the applicable base interest rate (for business customers: 9 percentage points).

Appointments agreed with the Provider are binding. The following rules apply:

• Free cancellation: Cancellations up to 24 hours before the start of the appointment are free of charge.
• Late cancellation: For cancellations within 24 hours, 40% of the treatment price will be charged.
• No-show: 100% of the agreed price will be charged unless the Customer proves that no damage or significantly lower damage occurred.
• Late arrival: The treatment can only be carried out within the remaining time. If the treatment is shortened by at least half, the full price (100%) is due.

Statutory rights of withdrawal and the consumer right of withdrawal pursuant to § 11 remain unaffected.

• Validity period: Vouchers are transferable. For vouchers purchased before 08/06/2026, the statutory regular limitation period of 3 years from the end of the year of purchase applies (§§ 195, 199 BGB). A voucher purchased in December 2025 is valid until 31 December 2028.
• Shortened validity for newly purchased vouchers: For vouchers purchased from 08/06/2026 onwards, due to the planned closure or transfer of the business on 31/05/2028, the redemption period is limited to and including 31/05/2028. After this date, redemption at De Medici Movement Spa Club / Urbanowicz Izabela will no longer be possible. Customers will be expressly informed of this shortened validity period before completing the purchase.
• No retroactive shortening: Vouchers purchased before 08/06/2026 remain unaffected by the shortened validity period.
• Timely redemption: Appointments are subject to availability. Customers are requested to redeem vouchers in good time before the validity period expires, ideally no later than 4 weeks before 31/05/2028.
• No cash payment: Redemption for cash is excluded unless there is a mandatory statutory entitlement.
• No combination with discounts: Vouchers cannot be combined with discounted services, time-limited offers or percentage-based promotions.
• Remaining balance: Any remaining balance remains valid until the expiry of the validity period.
• Loss and misuse: Loss or theft is at the Customer’s risk; the Provider is not liable for misuse by third parties.

5.6 Wellness Use for External Providers

5.7 Cancellation and Refunds for Vouchers from External Providers

For vouchers purchased via external platforms (e.g. Groupon, Treatwell, GetYourGuide), the following rules apply:

• No cash payment: Payment of the voucher amount by De Medici Movement Spa Club is excluded.
• Cancellation: Cancellation must be made exclusively directly via the respective provider (Groupon, Treatwell, GetYourGuide etc.) and is subject to that provider’s cancellation terms.
• De Medici Movement Spa Club is not responsible for reversing or refunding vouchers purchased through third-party platforms.

Certain treatments require that the Customer is medically fit to receive them. The Customer is obliged to inform the Provider before booking of any relevant health restrictions, pre-existing conditions, allergies or contraindications. The Provider reserves the right to refuse or adjust treatments for medical reasons. The Customer confirms that all information provided is complete and truthful.

7.1 General Rules of Conduct

The Customer is obliged to follow the instructions of the staff and to treat the Provider’s facilities and property with care. The Provider is liable for loss of or damage to items brought in by the Customer only in cases of intent or gross negligence.

7.2 Minimum Age and Accompaniment Requirement

The Provider reserves the right to verify age by means of an official photo ID. Parents or legal guardians assume the duty of supervision for accompanied minors for the entire duration of the stay.

7.3 Dress Code

In the event of violations of the dress code, the Provider reserves the right to expel the person concerned from the premises without any claim to reimbursement.

The statutory warranty rights apply. If the Customer is a consumer, warranty rights are governed, depending on the type of service, by §§ 634 et seq. BGB (contract for work and services) or §§ 611 et seq. BGB (service contract).

The Provider is fully liable for damages, regardless of legal basis, in cases of intent and gross negligence.

In cases of simple negligence, the Provider is liable only:

• for damages resulting from injury to life, body or health; and
• for damages resulting from the breach of a cardinal contractual obligation, limited to the typical and foreseeable damage under the contract.

Liability under the German Product Liability Act and other mandatory statutory liability rules remains unaffected.

The content published on the website is protected by copyright. Any use beyond private viewing requires the prior written consent of the Provider.

The respective operator is solely responsible for the content of externally linked websites.

11.1 General Right of Withdrawal

Consumers generally have a 14-day right of withdrawal for distance contracts (§§ 312g, 355 BGB).

11.2 No Right of Withdrawal for Leisure Services with a Fixed Date

There is no right of withdrawal for spa and wellness treatments with a fixed appointment (§ 312g para. 2 no. 9 BGB). The cancellation rules in § 4 (40% / 100%) apply in full.

11.3 Vouchers without a Fixed Appointment

When purchasing vouchers without a fixed appointment, the 14-day right of withdrawal applies. If the voucher is fully redeemed, the right of withdrawal expires.

11.4 Performance before Expiry of the Withdrawal Period

If the Customer expressly requests that performance begins before the expiry of the withdrawal period, the Customer must pay reasonable compensation in the event of withdrawal.

11.5 Exercising the Right of Withdrawal

The current privacy policy published on this website applies and forms an integral part of these Terms.

The European Commission provides a platform for online dispute resolution (ODR): ec.europa.eu/consumers/odr. The Provider is neither obliged nor willing to participate.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for merchants is Düsseldorf. If individual provisions of these Terms are invalid, the validity of the remaining provisions shall remain unaffected.