Scope of Application
These Terms and Conditions ("T&C") govern the legal relationship between
De Medici Movement Spa Club / Urbanowicz Izabela, Sole Trader
Mühlenstraße 31 · 40213 Düsseldorf · Germany
Tel.: +49 (0)211 16092864 · [email protected]
and its customers ("Customer") in connection with the use of the website www.de-medici.info, the booking of appointments, and the purchase of services and vouchers.
Conflicting or deviating terms and conditions of the Customer shall not apply unless the Operator has expressly agreed to them in writing.
Services and Formation of Contract
The presentation of services on the website does not constitute a binding offer but an invitation to submit an offer (invitatio ad offerendum). By sending a booking or order, the Customer submits a binding offer. The contract is concluded when the Operator confirms the booking or order — ordinarily by e-mail. Booking confirmations are subject to availability.
Prices and Payment
The prices displayed on the website or in the booking system at the time of booking apply, inclusive of applicable statutory VAT.
- Stripe – Stripe Payments Europe Limited, 1 Grand Canal Street Lower, Dublin 2, Ireland
- PayPal – PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg
In the event of late payment, statutory provisions apply (§§ 286 et seq. BGB). The Operator is entitled to charge default interest of 5 percentage points above the applicable base rate (9 percentage points for commercial customers).
Appointments, Cancellations and No-Shows
Appointments booked with the Operator are binding. The following rules apply:
- Free cancellation: Cancellations made more than 24 hours before the appointment are free of charge.
- Late cancellation: Cancellations within 24 hours will be charged at 40 % of the booked treatment price.
- No-show: 100 % of the agreed price will be charged, unless the Customer can demonstrate that no loss or a significantly lower loss was incurred.
- Late arrival: The treatment will be carried out only within the remaining appointment time. If the time is reduced by at least half due to the Customer's responsibility, the full price (100 %) is payable.
Statutory rights of cancellation and the consumer right of withdrawal under § 11 remain unaffected.
Vouchers and Value Cards
- Validity: Vouchers are transferable and valid for 3 years from the end of the year of purchase (§§ 195, 199 BGB). A voucher purchased in December 2025 is valid until 31 December 2028.
- No cash redemption: Redemption for cash is excluded, unless a mandatory statutory right exists.
- No combination: Vouchers may not be combined with discounted services, limited-time offers or percentage promotions unless expressly stated otherwise.
- Remaining balance: Any remaining balance is valid until the expiry date.
- Loss and misuse: Loss or theft is at the Customer's risk; the Operator is not liable for misuse by third parties.
5.6 Wellness Access with External Provider Vouchers
- Not included: Access to the wellness area (sauna, steam room, relaxation zone) is not automatically included when massages or treatments are purchased through external booking platforms.
- Add-on available: Wellness access can be purchased additionally on-site – € 25.00 for 2 hours.
- Affected platforms: This applies in particular to bookings via Groupon, Treatwell, GetYourGuide and comparable third-party providers.
5.7 Cancellation and Refunds for External Provider Vouchers
For vouchers purchased through external platforms (e.g. Groupon, Treatwell, GetYourGuide), the following rules apply:
- No cash payout: A cash refund of the voucher value by De Medici Movement Spa Club is excluded.
- Cancellation: Cancellation must be carried out directly with the respective platform (Groupon, Treatwell, GetYourGuide etc.) and is subject to that provider's cancellation policy.
- De Medici Movement Spa Club is not responsible for the reversal of transactions made via third-party platforms and cannot process refunds for such vouchers.
Health Information
Certain treatments require the Customer to be in a suitable state of health. The Customer is obliged to inform the Operator prior to booking of any relevant health conditions, pre-existing illnesses, allergies, or contraindications. The Operator reserves the right to refuse or adapt treatments for medical reasons. The Customer warrants that all information provided is complete and truthful.
House Rules, Minimum Age and Dress Code
7.1 General Conduct
Customers are required to follow the instructions of staff and to treat the facilities and property of the Operator with care. The Operator is not liable for loss or damage to brought-in items unless caused by intent or gross negligence.
7.2 Minimum Age and Supervision
- Wellness area: Access permitted from age 16.
- Wellness area under 16: Access only when accompanied by a parent or legal guardian.
- Fitness area: Access permitted from age 16.
- Fitness area under 16: Access only when accompanied by a parent or legal guardian.
The Operator reserves the right to verify age by means of an official photo ID. Parents or legal guardians assume full supervisory responsibility for accompanied minors throughout the entire visit.
7.3 Dress Code
- Textile-free use (nudity) is permitted and expressly welcomed in the designated areas.
- Swimwear (swim trunks, bikini, swimsuit) is permitted throughout all areas.
- Outside of water and sauna areas, wearing a bathrobe or similar covering is recommended.
- Cotton clothing (e.g. t-shirts, underwear) is not permitted in saunas or steam rooms.
In the event of a dress code violation, the Operator reserves the right to ask the person to leave the premises without any right to a refund.
Warranty
Statutory warranty rights apply. Where the Customer is a consumer, warranty rights are governed by §§ 634 et seq. BGB (contract for work) or §§ 611 et seq. BGB (service contract), depending on the nature of the service.
Liability
The Operator is liable for damages — regardless of the legal basis — without limitation in cases of intent and gross negligence.
In cases of ordinary (slight) negligence, the Operator is only liable:
- for damages arising from injury to life, body or health, and
- for damages arising from the breach of a cardinal obligation, limited to the foreseeable damage typical for this type of contract.
Liability under the German Product Liability Act and other mandatory statutory liability rules remains unaffected.
Copyright and External Links
All content published on the website is protected by copyright. Any use beyond private viewing requires the prior written consent of the Operator.
The Operator is not responsible for the content of externally linked websites; the respective operator bears sole responsibility for such content.
Right of Withdrawal
11.1 General Right of Withdrawal
Consumers have a 14-day right of withdrawal for distance contracts (§§ 312g, 355 BGB).
11.2 No Right of Withdrawal for Leisure Services with a Fixed Date
For spa and wellness treatments where a specific date is agreed, no right of withdrawal exists (§ 312g para. 2 no. 9 BGB). The cancellation rules in § 4 (40 % / 100 %) apply in full.
11.3 Vouchers Without a Fixed Date
For vouchers without a fixed date, a 14-day right of withdrawal applies. If the voucher is fully redeemed within the withdrawal period, the right of withdrawal lapses.
11.4 Performance Before Expiry of Withdrawal Period
If the Customer expressly requests that performance begins before the expiry of the withdrawal period, the Customer shall pay reasonable compensation for services rendered up to the point of withdrawal.
11.5 Exercising the Right of Withdrawal
De Medici Movement Spa Club / Urbanowicz Izabela
Mühlenstraße 31 · 40213 Düsseldorf · Germany
Tel.: +49 (0)211 16092864 · [email protected]
Data Protection
The current Privacy Policy published on this website, which forms an integral part of these T&C, shall apply.
Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): ec.europa.eu/consumers/odr. The Operator is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Final Provisions
German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For merchants, the exclusive place of jurisdiction is Düsseldorf, Germany. Should any individual provision be or become invalid, this shall not affect the validity of the remaining provisions.
Controller (Art. 4 No. 7 GDPR)
De Medici Movement Spa Club / Urbanowicz Izabela, Sole Trader
Mühlenstraße 31 · 40213 Düsseldorf · Germany
Tel.: +49 (0)211 16092864 · [email protected] · www.de-medici.info
Data Protection Officer
Christoph Urbanowicz
Mühlenstraße 31 · 40213 Düsseldorf · E-mail: [email protected]
Competent Supervisory Authority
State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia (LDI NRW), Kavalleriestraße 2–4, 40213 Düsseldorf, Germany.
Purposes and Legal Bases of Processing
- Operation and security of the website – Art. 6(1)(f) GDPR.
- Appointment booking, voucher purchases, contract performance – Art. 6(1)(b) GDPR.
- Compliance with legal obligations – Art. 6(1)(c) GDPR.
- Consents (newsletter, analytics/marketing cookies) – Art. 6(1)(a) GDPR in conjunction with § 25(1) TDDDG.
- Direct marketing to existing customers – Art. 6(1)(f) GDPR in conjunction with § 7(3) UWG.
Hosting and Data Processing Agreement
To operate this website, we use the services of STRATO AG, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany. A data processing agreement pursuant to Art. 28 GDPR has been concluded.
Server Log Files
When you access our website, the server automatically processes the following data:
- IP address
- Date, time and time-zone difference of the request
- Requested page / file (HTTP request line)
- HTTP status code and volume of data transferred
- Referrer URL
- Browser type / version and operating system
Retention period: Generally 7–30 days. Legal basis: Art. 6(1)(f) GDPR.
Cookies, Consent and Similar Technologies
Non-essential cookies and tools are only activated after your consent and may be withdrawn at any time via the consent banner.
5.1 Technically Necessary Cookies
Session cookies, language settings, booking cookies. Legal basis: § 25(2) TDDDG; Art. 6(1)(f) GDPR.
5.2 Non-Essential Cookies / Tools
Web analytics, reach measurement, marketing/remarketing. Legal basis: § 25(1) TDDDG; Art. 6(1)(a) GDPR.
5.3 Overview of Cookies and Tools
| Category | Tool / Provider | Purpose | Legal Basis | Retention | Third Country |
|---|---|---|---|---|---|
| Technically necessary | Session cookie (own server) | Session management, booking | § 25(2) TDDDG; Art. 6(1)(f) GDPR | End of session | No |
| Analytics | Google Analytics 4 (Google Ireland Ltd.) | Reach & usage measurement | Consent – Art. 6(1)(a) GDPR; § 25(1) TDDDG | Up to 14 months | USA – EU-US DPF / SCCs |
| Marketing | Google Ads / Remarketing | Conversion tracking, remarketing | Consent – Art. 6(1)(a) GDPR; § 25(1) TDDDG | Variable | USA – EU-US DPF / SCCs |
| Comfort | Google Maps / Fonts | Map display, web fonts | Consent – Art. 6(1)(a) GDPR; § 25(1) TDDDG | Variable | USA – EU-US DPF / SCCs |
| Payment | Stripe (Stripe Payments Europe Ltd.) | Payment processing | Art. 6(1)(b) GDPR | Per statutory obligations | USA – EU-US DPF / SCCs |
| Payment | PayPal (PayPal Europe S.à r.l.) | Payment processing | Art. 6(1)(b) GDPR | Per statutory obligations | USA – EU-US DPF / SCCs |
Web Analytics (Google Analytics 4)
Where you have consented via the consent banner, we use Google Analytics 4 by Google Ireland Ltd. IP addresses are shortened prior to storage. Data may be transferred to the USA on the basis of the EU-US Data Privacy Framework / EU Standard Contractual Clauses.
Withdraw consent at any time via the banner or via browser add-on: tools.google.com/dlpage/gaoptout. Retention: up to 14 months.
Contact (E-mail / Form / Phone)
When you contact us, we process your name, contact data and enquiry content. Legal basis: Art. 6(1)(b) or (f) GDPR. Retention: until the enquiry is fully processed, then per statutory obligations.
Bookings, Voucher Purchases and Contract Performance
To process appointments and voucher purchases, we process master data, contract data, service data and payment data. Legal basis: Art. 6(1)(b) and (c) GDPR (retention up to 10 years, §§ 147 AO, 257 HGB).
Payment providers: Stripe (Stripe Payments Europe Limited, Dublin 2, Ireland) and PayPal (PayPal Europe S.à r.l., L-2449 Luxembourg).
Recipients of Personal Data
- Internal departments (service, appointments, accounting)
- IT and hosting service providers (STRATO AG)
- Payment service providers (Stripe, PayPal)
- Newsletter / mailing service providers (if used)
- Authorities, where legally required
Third-Country Transfers
Transfers to third countries are made on the basis of the EU-US Data Privacy Framework and/or EU Standard Contractual Clauses pursuant to Art. 46(2)(c) GDPR.
Retention Periods
Personal data is deleted or anonymised once the purpose of processing has ceased. Tax and commercially relevant documents are generally retained for 6 to 10 years (§§ 147 AO, 257 HGB).
Obligation to Provide Personal Data
In the context of bookings and contracts, you must provide the data necessary for the conclusion and performance of the contract. Without this data, the requested services cannot be provided.
No Automated Decision-Making
There is no automated individual decision-making pursuant to Art. 22 GDPR. Profiling takes place only where you have consented to marketing and analytics tools.
Your Rights as a Data Subject
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR) – in particular against direct marketing
- Right to withdraw consent (Art. 7(3) GDPR)
- Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
E-mail: [email protected]
Complaints: LDI NRW · Kavalleriestraße 2–4 · 40213 Düsseldorf, Germany